Monday, January 22, 2018

Articles

Secure Remote Control / Remote Support


Secure Remote Control / Remote Support

For maximum efficiency, our support service includes an integrated remote control system that allows your administrator to troubleshoot and repair most issues regardless of where the computer is, keeping your employees as productive as possible. Remote access means that problems are resolved faster without the cost and wait of on-site visits. Not all problems can be resolved remotely, but on-site visits are often shorter because of the knowledge and history collected during the phone call. Users and managers can elect to allow unlimited remote control or users and managers can control the when and if a computer can be remote controlled. Remote access is through a 256-bit secure encryption process.